Giannoulias Implementing Skip-The-Line Program At Busiest DMVs

Springfield, IL-(Effingham Radio)- In an effort to improve customer service and eliminate the unpredictability of wait times at Illinois DMVs, Secretary of State Alexi Giannoulias will begin implementing a Skip-the-Line program starting September 1.

The Skip-the-Line program includes:

Simplified Online Services — Customers are encouraged to take advantage of the many services offered online at ilsos.gov, including renewing their driver’s license or ID card and license plate sticker online.

Appointment Scheduling — Customers will be required to make appointments for in-person visits at 44 of the busiest DMVs including all Chicago and suburban locations and some central and downstate DMVs for those seeking REAL ID, driver’s license and ID card services, and in-car driving tests.

Those seeking vehicle-related services, such as title and registration or renewing their license plate sticker, do not need to make an appointment and can just walk in.

Upon arrival, customers will check in with DMV staff and “Skip the Line,” eliminating lines and unpredictable wait times. Illinoisans may visit ilsos.gov or call (844) 817-4649 to schedule an appointment.

New Extended Hours of Operation — All DMVs statewide will extend hours of operation, with 16 facilities open six days a week – Monday through Saturday.

• All DMVs will change their days and hours of operation from Tues-Sat to Mon-Fri, 8 a.m.-5:30 p.m.
• 16 DMVs will also be open on Saturday, 8 a.m.-12:30 p.m., as noted below.

“Customers will save time by skipping the line,” said Giannoulias. “Our goal is to eliminate the Time Tax that has plagued Illinoisans for years, forcing them to stand in long lines wasting time – just to conduct basic services. Extending hours at all DMVs and requiring appointments at our 44 highest-volume facilities is the most efficient way to get the services you need quickly and without the headache of unpredictable wait times.”

The appointment-only facilities include 24 Chicago and suburban DMVs and 20 DMVs in central and downstate Illinois that are within 10 miles from a population center of at least 25,000 residents. The list of these facilities is below, along with their days of operation.

View instruction video on how to schedule an appointment.

Appointment-Only Facilities 

Facility                                    Address                                                          Days of Operation     
Chicago:
Chicago North                          5401 N. Elston Ave.                                         Mon-Sat
Chicago South                         9901 S. Dr. Martin Luther King Jr. Drive           Mon-Sat
Chicago West                          5301 W. Lexington St.                                      Mon-Fri
Diversey Express                     4642 W. Diversey Ave.                                     Mon-Fri

Suburbs:
Aurora                                     339 E. Indian Trail                                            Mon-Fri
Bridgeview                               7358 W. 87th St.                                              Mon-Fri
Chicago Heights                      570 W. 209th St.                                             Mon-Fri
Deerfield                                  405 Lake Cook Road                                       Mon-Sat
Des Plaines                             1470 Lee St.                                                    Mon-Fri
Elgin                                        595 S. State                                                     Mon-Fri
Joliet                                        201 S. Joyce Road                                          Mon-Fri
Lake Zurich                              951 S. Rand Road                                           Mon-Fri
Lockport                                  1029 – 31 East 9th St.                                      Mon-Fri
Lombard                                  837 S. Westmore B27                                      Mon-Sat
Melrose Park                           1903 N. Mannheim Road                                 Mon-Fri
Midlothian                                14434 S. Pulaski                                              Mon-Sat
Naperville                                931 W. 75th St., Ste. 161                                 Mon-Sat
Orland Township                     14807 S. Ravinia Ave.                                     Mon-Fri (4:30p close)
Plano                                       236 Mitchell Drive                                            Mon-Fri
Schaumburg                            1227 E. Golf Road                                           Mon-Sat
St. Charles                               3851 E. Main St.                                              Mon-Fri
Waukegan                               617 S. Green Bay Road                                   Mon-Fri
*West Chicago (CDL only)       721 Kress Road                                               Mon-Sat
Woodstock                               428 S. Eastwood Drive                                    Mon-Fri

Central/Downstate:                                                                          
Belleville                                  400 W. Main St.                                               Mon-Fri
Belvidere                                 425 W. Southtowne Drive                                Mon-Fri
Bethalto                                   20 Terminal Drive, East Alton                          Mon-Fri
Bloomington                            1510 W. Market St.                                          Mon-Sat
*Bradley                                   111 Village Square Shopping Plaza                 Mon-Fri
Champaign                              2012 Round Barn Road                                   Mon-Sat
Decatur                                    3149 N. Woodford St.                                      Mon-Fri
DeKalb                                    1360 Oakwood St.                                           Mon-Fri
Edwardsville                            1502A Troy Road                                             Mon-Fri
Galesburg                                1066 E. Losey St.                                             Mon-Fri
Granite City                              1810 Edison Ave.                                             Mon-Sat
*Marion                                    1905 Rendleman St.                                        Mon-Sat
*Moline/Silvis                           2001 Fifth St., Ste. 10                                      Mon-Sat
Morris                                      425 E. Route 6                                                 Mon-Fri
Pekin                                       200 S. Second St.                                            Mon-Fri
*Peoria                                     3311 N. Sterling Ave.                                       Mon-Sat
*Quincy                                    2512 Locust St.                                                Mon-Fri
Rockford Central                      3720 E. State St.                                              Mon-Sat
*Springfield Wabash                1650 Wabash Ave.                                           Mon-Sat
Tilton                                       #5 Southgate Drive                                          Mon-Fri

*CDL services will also be available.